Night Support Manager

MegaAffs · Europe · Віддалено

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Night Support Manager to help us maintain a high level of service.

Responsibilities:

— Handle incoming user requests via LiveChat

— Assist with technical, general, and payment-related inquiries

— Provide guidance on platform functionality, bonus policies, and verification procedures

— Escalate complex cases to relevant teams

— Contribute to the improvement of internal support processes

Requirements:

— English proficiency at B2 level or higher

— Stress resistance and strong attention to detail

— Technical literacy, understanding of blockchain fundamentals

— Experience in iGaming is preferred but not mandatory

— Experience with LiveChat or similar systems is a plus

What we offer:

— Remote work with a 2/2 shift schedule

— Salary in white USDT crypto

— Training and support from an experienced international team

— Opportunity for growth within the project

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